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Shipping & Returns

Shipping & Returns

Shipping Policy

We are committed to keeping shipping costs simple and low. All U.S. orders over $35.00 recieve FREE Shipping via USPS First Class Mail, Priority or UPS. All orders within the U.S. that are $35.00 or less will be charged a flat cost of $3.95. Shipping is free to U.S. Military personnel who are stationed at bases around the globe. Thank you for your service! 

At this time we offer shipping worldwide at low rates. All orders ship to Canada at a flat rate of $12.95 via USPS International First Class Mail. For countries outside of the U.S. and Canada, orders ship at a flat rate of $19.95 via USPS First Class International Mail. 

Returns Policy

You may return most new, unused items within 30 days of purchase for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, you will be responsible for return shipment costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us via phone at 914-302-7288 or email us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If needed, based on our instructions, our return address is Howi Inc. Attn: Website Returns, 40 Triangle Center, Suite 101, Yorktown Heights, NY 10598.

We take pride in making recommendations to our customers and providing the highest levels of customer service and satisfaction.  Please feel free to contact us directly via email or telephone if we can provide you with any assistance.

Payment Policy

We accept Visa, Discover or MasterCard and American Express for orders placed online via our website’s secure shopping cart. To order using PayPal, a link will be provided during the checkout process. PayPal orders are shipped once payment has been completed through PayPal and funds have been credited to our account. You will receive an email notification of payment confirmation.

 

 

 

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