Shipping Policy
We are committed to shipping your items out within 1-2 business days & keeping shipping costs simple and low. All U.S. orders of $65.00 or over (before taxes) receive FREE Shipping via USPS First Class Mail/Ground Advantage, Priority, USPS Parcel Post (for hand sanitizers with alcohol) or UPS, depending upon package contents, weight and location. All orders within the U.S. that are less than $65.00 will be charged a flat cost of $5.95 and also shipped via these same shipping methods.
Shipping is free to U.S. Military personnel with APO addresses who are stationed at bases around the globe. Thank you for your service!
At this time we offer shipping worldwide at low rates. All orders ship to Canada at a flat rate of $12.95 via Global Post International, USPS First Class International or DHL Parcel International Standard. For countries outside of the U.S. and Canada, orders ship at a flat rate of $19.95 via Global Post, USPS First Class International or DHL Parcel International Standard. Depending upon world events or shipping issues, we may use another comparable shipping service. Shipping overseas usually takes anywhere from 2-4 weeks max, so please keep this in mind when ordering. **Note also that import duties, taxes, and charges are not included in the item price or shipping cost.
Please note that if your order shows as having been delivered via the tracking number provided with your order and you haven't received it for some reason, please go ahead and contact the carrier that was used (either USPS or UPS) through their website portal. They are often able to provide proof of delivery or start an investigation to see if your package was misrouted.
Returns Policy
You may return most *new, unused items (in original packaging) within 30 days of purchase for a full refund of the item's purchase price. If you received an incorrect, damaged or defective item, please contact us so we can make it right. We will cover the return shipping costs if the return is a result of our error.
Otherwise if you are returning an item because you changed your mind, you will be responsible for the cost of return shipping. Once the item is received and inspected, we will refund the item's purchase price to the original payment method. Original shipping charges, if any, are non refundable.
*Note that used items are not eligible for a refund unless your item is damaged or defective. For health and sanitary reasons, used or opened razors, razor blades, shaving brushes, soaps, creams, lotions and other sanitary care products cannot be returned. This restriction does not apply to an item that arrived damaged or defective.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please contact us before sending your return so we can provide return instructions. Call us at 1-914-302-7288 or email us with your order number and details about the product you would like to return. If needed, based on our instructions, our return address is Howi Inc./Super Safety Razors Attn: Website Returns, 37 Triangle Center Suite 2, Yorktown Heights, NY 10598.
We take pride in making recommendations to our customers and providing the highest levels of customer service and satisfaction. Please feel free to contact us directly via email or telephone if we can provide you with any assistance.
Payment Policy
We accept Visa, Discover or MasterCard and American Express for orders placed online via our website’s secure shopping cart. To order using PayPal, a link will be provided during the checkout process. PayPal orders are shipped once payment has been completed through PayPal and funds have been credited to our account. You will receive an email notification of payment confirmation.
*Please note that all prices shown on our website are in US dollars (USD).*